Terms of Service

QOTA Pro LLC dba QOTA ("QOTA," "we," "us," or "our") provides an online technology platform and marketplace that connects homeowners, property owners, and property managers ("Clients") with independent service professionals ("Pros").

Technology Platform Only

QOTA is a marketplace and technology platform. QOTA is not a contractor, public adjuster, employment agency, staffing company, insurer, lender, or provider of home services. QOTA does not perform work, supervise projects, direct contractors, guarantee outcomes, or control how services are performed.

Independent Parties

Any agreement for services is solely between the Client and the Pro. QOTA is not a party to any agreement entered into between users.

Pros are independent businesses and are not employees, agents, partners, joint venturers, or representatives of QOTA.

You must be at least eighteen (18) years old and legally capable of entering into binding agreements to use the Platform.

You agree to:

• Provide accurate and complete information.
• Maintain the security of your login credentials.
• Promptly update inaccurate information.
• Use the Platform only for lawful purposes.

You are responsible for all activity occurring under your account.

Verification Tiers

QOTA may offer verification badges or trust indicators, including but not limited to:

• QOTA Community Pro – Identity has been verified.
• Licensed & Insured – The Pro has provided documentation demonstrating applicable licensing (where required) and insurance at the time of verification.
• Featured Pro – A promotional membership that increases visibility within the Platform. Featured status is a marketing feature only and does not indicate greater skill, qualifications, experience, licensing, insurance, or endorsement by QOTA.

Verification reflects only the information reviewed by QOTA at a specific point in time.

Verification or badges do not guarantee:

• Current licensing status
• Current insurance coverage
• Qualifications
• Professional competence
• Reliability
• Safety
• Financial responsibility
• Workmanship
• Future compliance with applicable laws

Pros are solely responsible for maintaining all licenses, permits, registrations, certifications, bonds, and insurance required for the services they provide.

QOTA does not continuously monitor or guarantee ongoing licensing, insurance, or legal compliance after verification.

4.1 Payment Processing

Payments made through the Platform are processed by Stripe or another authorized third-party payment processor. QOTA is not a bank, money transmitter, lender, insurer, trustee, or fiduciary. QOTA provides technology that facilitates payment instructions between users through its payment partners.

By using the Platform, you authorize QOTA and its payment providers to collect, hold, transfer, and disburse funds related to transactions conducted through the Platform.

4.2 Project Protection

QOTA's payment features are intended solely to facilitate transactions between users. Funds collected at checkout are handled by our third-party payment processor and released to the Pro after the Client confirms the job is complete (or automatically after the Platform's review window).

QOTA provides technical instructions to payment processors and does not hold user funds in a fiduciary capacity.

4.3 Completion Confirmation and Seven-Day Automatic Release

After a project is completed, both the Client and the Pro may confirm completion through the Platform.

Once both parties confirm completion, payment may be released to the Pro.

If one party confirms completion and the other party does not respond, payment may automatically be released to the Pro seven (7) calendar days after the initial completion confirmation, provided that no dispute, Project Problem, chargeback, suspected fraud, compliance concern, or Terms violation has been reported.

QOTA reserves the right to delay, withhold, or refuse payment release where fraud, suspected fraud, legal process, compliance requirements, chargebacks, payment processor requirements, safety concerns, Terms violations, or other circumstances reasonably require additional review.

4.4 Project Problems and Disputes

If a Client reports a Project Problem before payment is released, QOTA may temporarily pause payment release while the parties attempt to resolve the issue.

QOTA is not responsible for determining fault, providing legal judgments, resolving service disputes, or guaranteeing outcomes.

QOTA may review available information and make Platform-related payment decisions using reasonable discretion based on the information available.

Any payment decisions made by QOTA are solely for purposes of operating the Platform and facilitating transactions. Such decisions do not constitute legal findings regarding liability, negligence, breach of contract, fault, damages, or legal responsibility between users.

Users agree that QOTA's role is limited to facilitating the Platform and payment workflow.

4.5 Chargebacks and Payment Reversals

The Pro is the seller of record for services provided through the Platform.

If a chargeback, bank reversal, fraudulent transaction, payment dispute, or payment failure occurs, QOTA reserves the right to:

• Reverse payouts where permitted by law;
• Offset amounts against future payouts;
• Withhold pending payouts;
• Recover losses, costs, fees, penalties, and reasonable attorneys' fees incurred as a result of the dispute or reversal.

Where permitted by applicable law, users authorize QOTA to offset or recover amounts owed from future payouts, payment methods on file, or other amounts payable through the Platform.

Users remain responsible for amounts owed to QOTA arising from fraud, chargebacks, payment reversals, or violations of these Terms.

QOTA charges a convenience fee equal to five percent (5%) of the Pro's quoted price unless otherwise disclosed.

Itemized Fee

The convenience fee is displayed separately during checkout.

Non-Refundable Fee

The convenience fee becomes earned when a booking is completed and is non-refundable except where required by law.

Certain charges, including diagnostic fees, service-call fees, consultations, or other designated charges, may be exempt from the convenience fee if disclosed at the time of booking.

Pros are solely responsible for determining, collecting, reporting, and paying all applicable federal, state, and local taxes arising from services performed through the Platform.

QOTA does not provide tax advice.

To protect the Platform and its business model, Clients and Pros agree not to bypass, avoid, or circumvent QOTA for the purpose of avoiding fees.

Twelve-Month Restriction

For twelve (12) months following their initial introduction through QOTA, users agree not to enter into direct off-platform transactions for the same or substantially similar services.

Violation

Violation may result in:

• Account suspension;
• Account termination;
• Withholding of payouts;
• Cancellation of transactions; and
• Assessment of a Circumvention Fee equal to the estimated fees QOTA would have earned from the transaction.

Pros are solely responsible for:

• Compliance with applicable laws;
• Licensing requirements;
• Permit requirements;
• Insurance requirements;
• Tax obligations;
• Workplace safety;
• Professional standards; and
• The quality and legality of services performed.

QOTA does not supervise, direct, manage, inspect, or control services performed by Pros.

Clients are solely responsible for determining whether permits, inspections, approvals, or governmental authorizations are required for their projects.

Pros remain solely responsible for complying with all applicable permitting laws.

QOTA has no responsibility for obtaining or verifying permits.

You retain ownership of content submitted to the Platform, including project descriptions, photos, videos, reviews, messages, documents, and other materials.

By submitting content, you grant QOTA a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, distribute, modify, display, publish, and promote such content, including for operating, maintaining, securing, improving, translating, training, moderating, developing artificial intelligence features, marketing, and promoting the Platform.

You represent and warrant that you have all necessary rights to submit such content.

Certain Platform features may use artificial intelligence ("AI") to generate estimates, summaries, translations, recommendations, messages, or other content.

AI-generated content is provided solely for convenience and may contain inaccuracies.

Users remain solely responsible for reviewing, verifying, and relying upon any AI-generated content.

QOTA makes no representations or warranties regarding the accuracy, completeness, or suitability of AI-generated content.

By creating an account, you consent to receive communications from QOTA by email, SMS, telephone, and push notification regarding your account, projects, quotes, payments, security, customer support, and Platform updates.

You may opt out of marketing communications where permitted by law, but transactional communications may still be sent.

By clicking buttons, checking boxes, submitting forms, or otherwise using the Platform, you agree that such actions constitute your electronic signature and have the same legal effect as a handwritten signature to the fullest extent permitted by law.

Users agree not to:

• Create fake accounts;
• Misrepresent identity;
• Upload malicious software;
• Scrape or harvest Platform data;
• Reverse engineer the Platform;
• Circumvent Platform fees;
• Interfere with Platform security;
• Harass or threaten users;
• Violate applicable laws; or
• Use automated bots without authorization.

The Platform, software, source code, trademarks, logos, graphics, user interface, design, databases, content, algorithms, and all related intellectual property are owned exclusively by QOTA or its licensors.

Except as expressly permitted, no portion of the Platform may be copied, modified, distributed, reverse engineered, or used without prior written permission.

QOTA respects intellectual property rights.

If you believe content infringes your copyright, please contact QOTA with sufficient information for investigation and removal where appropriate.

QOTA uses trusted third-party service providers, including:

• Stripe and other payment processors;
• Cloud hosting providers;
• Analytics providers;
• Identity verification providers;
• Email and messaging providers;
• Customer support tools; and
• Artificial intelligence providers.

These providers may process information solely to provide services to QOTA and are not authorized to use personal information for their own marketing purposes.

By using the Platform, you consent to such processing.

Reviews and ratings must be truthful and based on actual experiences.

QOTA reserves the right to remove, edit, restrict, refuse publication of, or investigate reviews that are fraudulent, abusive, misleading, defamatory, unlawful, or otherwise violate these Terms.

QOTA may suspend, restrict, investigate, or terminate any account if we reasonably believe a user has:

• Violated these Terms;
• Engaged in fraud;
• Attempted to circumvent the Platform;
• Misrepresented information;
• Threatened other users; or
• Created legal, financial, operational, or reputational risk.

QOTA may remove content, pause payouts, cancel transactions, or take other actions reasonably necessary to protect the Platform.

QOTA shall not be liable for delays, interruptions, or failures caused by events beyond its reasonable control, including natural disasters, hurricanes, severe weather, internet outages, cyberattacks, labor disputes, acts of government, payment processor interruptions, utility failures, or other force majeure events.

The Platform is provided "as is" and "as available."

To the maximum extent permitted by law, QOTA disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability.

QOTA does not guarantee:

• Availability of the Platform;
• Accuracy of user information;
• Licensing status;
• Insurance coverage;
• User conduct;
• Quality of services;
• Completion of projects; or
• Satisfaction with any service provider.

To the maximum extent permitted by law, QOTA, its owners, officers, employees, affiliates, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.

QOTA shall not be liable for property damage, personal injury, contractor disputes, workmanship issues, licensing violations, insurance claims, lost profits, lost revenue, or lost data.

QOTA's total liability for any claim shall not exceed the greater of:

• (A) Two hundred fifty U.S. dollars ($250); or
• (B) The convenience fee paid to QOTA for the transaction giving rise to the claim.

Nothing contained in these Terms limits any rights that cannot legally be waived under applicable law.

You agree to defend, indemnify, and hold harmless QOTA, its owners, officers, employees, affiliates, agents, contractors, and service providers from and against any claims, damages, liabilities, losses, judgments, costs, expenses, and reasonable attorneys' fees arising from:

• Your use of the Platform;
• Your services;
• Your content;
• Your interactions with other users;
• Your violation of these Terms; or
• Your violation of applicable law.

Please read this section carefully. It affects your legal rights.

Informal Resolution

Before initiating any legal action, you agree to contact QOTA at support@qotapro.com and attempt to resolve the dispute informally for at least thirty (30) days.

Binding Arbitration

Any dispute that cannot be resolved informally shall be settled exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules.

Arbitration Venue

The arbitration shall take place in Miami-Dade County, Florida.

Class Action Waiver

You agree that all disputes shall be brought solely on an individual basis.

You waive any right to participate in:

• Class actions;
• Class arbitrations;
• Representative actions; or
• Consolidated proceedings.

Small Claims Exception

Either party may bring an eligible claim in small claims court located in Miami-Dade County, Florida.

These Terms shall be governed by and construed under the laws of the State of Florida without regard to conflict-of-law principles.

QOTA may modify these Terms at any time.

Updated versions will be posted with a revised Effective Date.

Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

Legal Notices and General Inquiries: support@qotapro.com Phone: (877) 765-QOTA QOTA Pro LLC 1728 NE Miami Gardens Dr #1085 North Miami Beach, FL 33179 United States